DO YOU OFFER COMBINED SHIPPING?
Yes we offer combined shipping. When ordering multiple items, our shipping calculator will combine items and rates into a single shipment whenever possible. There are promotions like free shipping for orders of $75+ for domestic shipments.
WHAT SHIPPING METHOD DO YOU USE?
We ship via USPS First Class Mail with tracking number. If your shipment exceeds 1lbs we will ship via priority mail. We ship packages out 3 to 4 times per week.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes. You can get a quote for shipping charges during checkout before paying. Typically we ship everything using USPS First Class Mail which can take between 2 to 4 weeks to arrive. We cannot and will not alter the value of package contents on customs forms. We use an international shipping center for all of our international orders. Because of this we have NO ability to fraudulently alter customs documents.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
It can take anywhere between 2 - 3 days depending on the size of your order. We try our best to get orders shipped out as fast and frequently as we can.
DO YOU OFFER A WARRANTY YOUR PRODUCTS?Yes. Our 14-day warranty covers all parts, labor, and workmanship. What is covered:
- Broken or damaged items
- Limited or Non-functionality
- Missing parts/components
- Any item which has been tampered with, disassembled, or altered by the recipient
- Any item which isn’t what was expected. We are very thorough when creating product listings so that there should be no confusion about what is being purchased*
- Buyer’s remorse Any purchase made “by accident” *Certain conditions may qualify for a full refund at the sole discretion of Retro Gamers US
WHAT’S YOUR POLICY ON RETURNS & EXCHANGES?
- Purchase cancellations or items returned for reasons other than defect (covered in “warranty”) are eligible for a refund of the full item price, minus any and all shipping costs, and a 15% restocking fee.
- You must contact us before you return an item to get the return address. There is a contact link on the bottom of the home page.
- We have a 14-day limit on returns: ALL returns must include the original packaging and its contents. Any missing items will also be deducted from the refund amount.